Refund and Returns Policy

At breezydresses.com, we want you to feel completely confident and delighted with your purchase. Our goal is to ensure that every dress, top, or accessory you receive brings you joy and fits seamlessly into your wardrobe. However, we understand that occasionally an item may not work out. This Refund and Returns Policy outlines how you can return an item and request a refund, in a clear and straightforward manner.

Eligibility for Returns

We accept returns on most products sold on breezydresses.com, provided they meet the following conditions:

  • Items must be unused, unwashed, and in the same condition as when you received them.
  • All original tags, labels, and packaging must be intact and attached.
  • Certain categories – such as lingerie, swimwear, face masks, and accessories (due to hygiene reasons) – are non-returnable unless they arrive damaged or defective.
  • Final sale items, including those purchased during special promotional events or marked as “non-returnable” on the product page, cannot be returned.

How to Initiate a Return

To start a return, please visit our online Return Center (accessible via your account dashboard on breezydresses.com). You will need your order number and the email address used to place the order. Follow the step‑by‑step instructions to indicate which item(s) you wish to return and the reason for the return.

Once your return request is approved, you will receive a confirmation along with clear guidance on how to send the item(s) back to us. We recommend using a trackable shipping method, as we cannot assume responsibility for items lost in transit without proof of shipment.

Refund Process

After we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria described above. If approved, your refund will be processed back to your original payment method. Please note:

  • The refund will cover the full purchase price of the returned item(s), excluding any original shipping charges incurred at the time of purchase (unless the return is due to our error, such as a defective or wrong item).
  • If you received a promotional discount or used loyalty points for the purchase, the refund amount will reflect the actual price paid after discounts.
  • For returns initiated due to reasons other than product defects or our error, any return shipping costs will be your responsibility.

Once your refund is processed, you will receive a notification via email. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or style, please return the original item(s) for a refund and place a new order on breezydresses.com. This ensures you receive your desired replacement as quickly as possible.

Damaged, Defective, or Incorrect Items

We take great care in packaging every order. However, if you receive an item that is damaged, defective, or not what you ordered, please contact our Customer Care team immediately through the contact form on our website. You will be asked to provide:

  • Your order number
  • A clear photo or video showing the issue (damage, defect, or the incorrect item)
  • A brief description of the problem

We will review your case promptly. If approved, we will arrange for a replacement or a full refund, including any shipping fees you paid. In such cases, we will also provide a prepaid return label so you can send the faulty item back at no cost to you.

Non‑Returnable Items

For clarity, the following items cannot be returned or refunded unless faulty:

  • Undergarments, bras, and panties
  • Swimwear (if the hygiene seal is removed)
  • Earrings and other pierced jewelry
  • Gift cards
  • Final sale / clearance items

Returns from Promotional Purchases

If you purchased items during a “buy one, get one” or similar promotion, returning one item may affect the total discount applied. For example, if the promotion required you to buy two items to receive a discount, and you return one, the discount may be removed from the remaining item. In such cases, the refund amount will be adjusted accordingly.

Refund for Gift Purchases

If you received an item as a gift and wish to return it, we can issue a store credit in the form of an electronic gift code to the recipient. The gift code can be used on future purchases at breezydresses.com. To initiate a gift return, please contact our Customer Care team with the gift giver’s order number if available.

Our Commitment to Fairness

We reserve the right to refuse excessive or abusive returns (e.g., repeatedly returning worn or damaged items, or returning a large percentage of orders). This policy is designed to protect both our small business and the majority of our wonderful customers who shop in good faith.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. The most current version will always be posted on this page. By continuing to shop on breezydresses.com, you acknowledge and agree to the terms in effect at the time of your purchase.

Need Assistance?

If you have any questions about returning an item or our refund process, please reach out to us using the “Contact Us” link on our website. Our dedicated support team is here to help you.

Thank you for shopping at breezydresses.com — we appreciate your understanding and cooperation, and we look forward to dressing you in styles you’ll love.